Frequently Asked Questions
Everything you need to know about your MotionGrey experience.
What is the standard shipping time for MotionGrey furniture?
Most orders are processed within 1-2 business days. Depending on your location, standard shipping typically takes between 3 to 7 business days for delivery across North America.
Do your standing desks come with a warranty?
Yes, all MotionGrey standing desks are backed by a comprehensive 3-year to 5-year warranty covering the motor, frame, and electronic components to ensure long-term reliability.
What is your return policy for home office products?
We offer a 30-day risk-free trial. If you are not completely satisfied with your purchase, you can return the item in its original packaging for a full refund, minus any applicable shipping fees.
Are your ergonomic chairs adjustable for different heights?
Absolutely. Our ergonomic chairs feature multi-point adjustments, including seat height, lumbar support, armrest positioning, and tilt tension to accommodate users of all sizes.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, Google Pay, and flexible financing options through partners like Affirm and Sezzle.
Is assembly required for MotionGrey products?
Some assembly is required for our desks and chairs. Each product comes with a detailed instruction manual and all necessary tools, typically taking 20-40 minutes to complete.